Refund policy

Returns

Responsibility for incorrect address is at the customer's expense.

*Merchandise can be returned within 3 days for a REFUND OR EXCHANGE. 
*Merchandise must not be worn, altered, washed or have any makeup stains from just trying on.
*Items should be returned new, unused and with all Abyss by Abby garment tags still attached in original plastic bag.
*Merchandise returned without tags will not qualify for a refund or exchange.
*Returns must be received within 5 business days for Australian customers and 14 business days for International customers otherwise it will not be accepted.
Postage cost is non-refundable
*Any shipment refused by customer, once it leaves Abyss by Abby offices, will incur a $50 re-shipping fee back to us. This amount will be deducted before a refund is given.

*If you chose to cancel an order before it is sent, there will be a $10 merchant fee. which will taken from amount when refund is done

PLEASE NOTE: That if you are returning items to us from an international location,It is also very important that you label the items as " RETURNED GOODS" .Failure to do so will result in the package being held in customs and charges may be applied for customs duty. The parcel will not be released and forwarded to us unless YOU the customer pays these fees. If you do not pay the fees, the parcel will be returned to you by the Australian Customs Dept at customers expense.

All colors of products are reproduced as accurately as possible, however a slight variation may occur in colors and size specifications. Colors may appear slightly different via this website due to computer picture resolution and individual monitor settings.
Items must be returned in their original condition including tags. Once ABYSS BY ABBY has received your returned package, all returned items will be inspected before a refund or exchange is offered. ABYSS BY ABBY reserves the right to deny a refund or exchange if items are returned used, soiled, worn or damaged in any way and they will be returned to sender, at customers expense. You will be notified via email if your returned item is not suitable for a refund. Any garments returned to us with makeup/fake tan or any other markings/stains will not be exchanged or refunded.

The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by ABYSS BY ABBY will not be issued a refund or exchange. We also recommend that customers ask for proof of postage at the time of posting returned items.

Please note that the goods are your responsibility until they are returned to ABYSS BY ABBY . ABYSS BY ABBY will not issue a exchange or refund on item/s that are not received or are lost in transit.

Note: When exchanging an item, you will be required to pay for the cost re-shipping in the exchange. Abyss by Abby does not cover the cost of re-shipping for the exchange of goods.

Postage costs for returns are at the customer's expense.

Refunds will be issued by the same method as to which the item was paid.
Once processed, your finanical institution may take 3-5 business days to process the funds back to your account.

Abyss by Abby is not held financially responsible for any international packages lost in transit.

Please allow 7 business days for refunds to be authorised once receive. We appreciate your patience!

 

FAULTY ITEMS

We inspect all garments prior to dispatch at two zones

Please note that garments that are damaged as a result of wear and tear are not considered faulty.

Garments that have been altered or garments that have any attempt at repair made by the customer or registered alteration specialist will be refused.

Please ensure that you have notified us that you are returning a faulty item

if you have received a faulty item, please email sales@abyssbyabby.com

To get authorisation on return. With faulty items, we will repair or replace item. If item cant be repaired or replaced, only then will refund be issued.